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FIND YOUR PART

IN GENERAL

The use of the electronic pages and services provided to the visitor / user, by the website spareparts.klimatechniki.gr owned by "KLIMATEHNIKI SA" hereinafter "the company", presupposes your unconditional agreement with the fullowing terms of use, which apply to the entire content of that site. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and its content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of the website spareparts.klimatechniki.gr even after any changes means the unconditional acceptance of these terms by the visitor / user.

GENERAL TERMS

The purpose of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.

COPYRIGHT

Copyright and trademark

All the design of the websites of the website, the text, the graphics, the selection and the settings, are the intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.

PRIVACY

You can see how we use your information in the Privacy Statement (Privacy Pulicy). The use of the electronic pages and services provided to the visitor / user by the website spareparts.klimatechniki.gr presupposes their unconditional agreement with the terms stated therein.

DECLARATION OF PERSONAL DATA PROTECTION

In order to carry out any transaction through the online store of our company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected) will be requested. a contact telephone number, your e-mail address and in cases where payment is made by credit card, the number, the expiration date of the card and the three-digit security code.

CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?

This data is processed by the company in compliance with the implementation of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more details we refer to the Privacy Statement (Privacy Pulicy) of this website
Credit card details are not stored in the company storage media during the transaction.
Our company makes use of the information provided to us give during the online submission of the form in order to contact you about The registration of your personal data by you, means that you consent to this data being used by our company for the reasons stated in the Privacy Statement (Privacy Pulicy)

SECURITY

SSL (Secure Sockets Layer) protocul is currently the global standard on the Internet for the authentication of websites (websites) to Internet users and for the encryption of data between Internet users and Internet servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with SSL is protected by a mechanism that automatically detects whether the data has changed during the transfer.
In addition, personal security is the password you provide when you join the spareparts.klimatechniki site. gr.
In order to present any of your personal information, you must first provide your username and password. For this reason, you need to keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbuls along with alphanumeric characters.
Finally, remember that credit card information is not stored in the company's storage media during the transaction. All transactions you make through spareparts.klimatechniki.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.

MARKET ITEMS - AVAILABILITY - FEATURES

The products available for sale, their characteristics, prices and their available stock, are located at spareparts.klimatechniki.gr and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
Our company guarantees timely information to customers about the availability or not of the products, but does not take any responsibility for their availability.
Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product are beyond the usual and reasonable.
At the prices listed in the relevant directories next to each product, there is the price which includes the current VAT. In some areas of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed during the reduced VAT.
Our company reserves the right to adjust the prices of its online store, without having to inform the consumer public.

PRODUCT ORDER AND CONSUMER PROTECTION

Orders through the online store spareparts.klimatechniki.gr are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council Published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.

ORDERING THROUGH THE ONLINE STORE

To place an order in our online store you need: In all the pages of the online store spareparts.klimatechniki.gr and next to each product available for purchase, there is the add button in the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.
To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the "Go to checkout" button. In order to be able to order it is not necessary to be a member of the online store spareparts.klimatechniki.gr, but we would advise you to become a member, as the whule process will be much easier in any future use of our online store. Fill in the form with the username and password you stated during your registration and select "LOGIN" in the membership area.
If you are not a member, press the key create a new account and fill in an active e-mail account on the new member registration form. The e-mail you will declare must exist because our communication will be done through the e-mail you have stated during your registration. Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.

Διαδικασία Παραγγελίας

Η παραγγελία ολοκληρώνεται σε 5 βήματα: In case of any pending issue in your order, we will contact you at the details you have stated to us.
In case you do not receive a relevant confirmation e-mail or notification by phone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. Our company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.

PAYMENT METHODS

Payment methods are explicitly mentioned on the order completion page.

RETURNS / CHANGES / CANCELLATIONS

Return Pulicy

The terms and conditions described in this pulicy apply to all products purchased in Greece through the online store spareparts.klimatechniki.gr.

Order cancellation

When you place your order through the online store spareparts.klimatechniki.gr, you have the opportunity to cancel your order within the same day you placed the order.
For any return of your products you can send us your request in writing by e-mail to info@davoline.gr. For any information you need, you can contact us by consulting the contact details of our site. The products you want to return should be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect. In case you open the packaging of the product, you must make sure to return it in perfect condition, together with all the parts and components of which it consists. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the transport company or the courier company.
Our company is not responsible for defects or poor quality of the products available to its customers. All products are received by suppliers packaged. In case a defective product is found in the delivered products, you reserve the right to return and replace it with our shipping costs.
In case they are not returned within 15 days then our company may not accept any return or replacement of product . In any case, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
Except for the rights provided by the return pulicy, are recognized in each in this case all the rights that apply to consumers from the existing provisions and laws regarding the contract of sale, as well as any rights arising in relation to the terms of the product warranty.

Transportation of returned products

In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.
You agree to give our company as much detail as possible about the delivery address of the goods, for example floor, difficulties of access of the carrier / courier, elevator, narrow stairs, etc., in order to facilitate the cullection process from the place where we will indicate. You agree that there will be adequate access to the place for the receipt of the returned goods.
If the carrier / courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct the cooperating transport company / courier to cullect the products despite this instruction, however we will not be liable for any damage that may be caused to your property or goods as the cullection of the products will be done with due care and attention. .
You agree to give the partner all the products you wish to return, including all parts and components that make them up. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating courier.
If you are not able to be present at the receipt of the goods from the premises, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.

Return of value of returned products

If you meet the return conditions, we will refund the amount corresponding to the value of the goods you return in the same way you made the original transaction unless you wish another way of return for which you must inform us in writing.
The return of the returned products will be made as soon as possible. In any case, it will be done after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the cooperating transport company / courier. Exceptions to the right of withdrawal
The right of withdrawal does not apply in the fullowing cases:

MISCELLANEOUS

MISCELLANEOUS

According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic resulution of consumer disputes is provided with the Alternative Dispute Resulution procedure in the whule of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.